Return Policy

Returns and Exchanges for In-Store Purchases:

To process a return for products purchased in store, please bring the item along with your original receipt to the location where it was purchased and we will happily exchange any item that is eligible under our store’s exchange policy.

Returns and Exchanges for Online Orders:

To process a return or exchange please obtain authorization by emailing a request via the contact page. Please provide your order number and the reason for a return request in your email, and our customer service team will respond within 24 hrs.

Adult Toys & Lubricants:

Due to health and safety regulations, all adult novelty sales are final. We will gladly exchange or replace any defective merchandise within the initial 30 day period from purchase, after which the manufacturer provided warranty will apply via our Authorized Seller status. Please refer to the warranty page to submit a warranty claim with the manufacturer. Oils and lubricants may not be exchanged. Qualifying items are eligible for a merchandise credit only.

Apparel Items:

Exchanges permitted provided items are not worn or damaged, and remain in original packaging. Apparel items may be exchanged for any other merchandise in the online store. Items for exchange must be processed via issuance of an RMA number issued by our customer service team. Qualifying items are eligible for a merchandise credit only.

Sex Machines:

All sex machine sales are final. These products on this site are supplied AS IS. No warranty is given either implied or expressed. Products are intended as novelty only, and no representation is made or implied as to their suitability or safety for any particular use. Purchasers use the products entirely at their own risk. The manufacturer or re-seller is not liable for any direct, indirect, incidental or consequential damage or loss howsoever arising caused by use or misuse of the products. This includes, but is not limited to, damage to the products and personal injury or damages due to use or misuse.